Thank you for shopping at Levama Store. We strive to ensure that you are completely satisfied with your purchase. If you are not entirely satisfied with your purchase, we’re here to help with our return and refund policy:

You may return most new, unused items within 7 days of delivery for a full refund or exchange.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags attached, and in its original packaging.

To initiate a return, please contact us at [email protected] with your order number and details of the item(s) you wish to return.

Our customer service team will provide you with a return authorization and instructions on how to proceed with your return.

US Warehouse: 

• Receiver: Eidan Hying

• Address: 8880 NW 20th St Doral, FL 33172, United States

Vietnam Warehouse

• Receiver: Le Van Manh

• Address: 114 Nguyen Phi Khanh Street, Thuong Tin, Ha Noi 13600, Vietnam

• Phone number: 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

We recommend using a trackable shipping service and purchasing shipping insurance to ensure that your return is received safely.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If your return is approved, we will initiate a refund to your original method of payment within 1-3 business days.

Please note that refund processing times may vary depending on your financial institution.

If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue and provide a replacement or refund as necessary.

Certain items are not eligible for return, including personalized or custom-made products.

Final sale items are also not eligible for return or exchange.

Thank you for shopping at Levama Store. We appreciate your business and strive to make your shopping experience as enjoyable as possible.