Thank you for choosing Levama Store for your hand-embroidered products. We aim to provide you with exceptional service and ensure that your order arrives safely and promptly.

Once your order is placed, please allow 1-3 business days for processing before shipment. During peak seasons or promotional periods, processing times may be slightly longer, but we will do our best to expedite your order.

Shipping Methods:

We offer standard and expedited shipping options for domestic and United States orders.

• Domestic orders are shipped via Viettel Post, with estimated delivery times of 3-5 business days.

• US orders are shipped via USPS, with estimated delivery times of 5-7 business days.

Shipping costs are calculated based on the weight of your order and the shipping destination. You can view the shipping costs at checkout before completing your purchase.

We occasionally offer free shipping promotions, which will be clearly indicated on our website.

Tracking Information:

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment online.

Customs and Duties:

For international orders, please note that customs duties and taxes may apply upon delivery. These charges are the responsibility of the recipient and are not included in the purchase price or shipping fees.

Levama Store is not responsible for any delays or additional charges incurred due to customs processing.

Please ensure that the shipping address provided at checkout is accurate and complete. We are not responsible for orders shipped to incorrect addresses due to customer error.

Package Lost In Transit:

If your package is confirmed lost by the shipping carrier and has not been delivered within the estimated delivery timeframe, please contact us immediately at [email protected]

We will initiate an investigation with the shipping carrier to locate your package. This investigation may take several business days to complete.

If the package is not located within a reasonable timeframe, we will offer you the choice of either a full refund or reshipment of your order at no additional cost to you.

At this time, we are unable to ship to P.O. boxes or APO/FPO addresses.

Some countries may have restrictions on the importation of certain goods. Please check your local customs regulations before placing an order.

If you have any questions or concerns regarding our shipping policy, please don’t hesitate to contact us at [email protected]. Thank you for choosing Levama Store for your hand-embroidered products!